BrandRetriever is built by two people who spent nearly nine years at Klaviyo. A founder reads every email, usually within one business day (US Eastern).
support@brandretriever.comWhen something isn't working, include your Klaviyo account name, the browser you're using, and a screenshot. That usually saves a round trip.
New here? Read the step-by-step guide →
Sign up at app.brandretriever.com and connect your Klaviyo account. You get 14 days, and no card is needed.
Start free trialInstall BrandRetriever from the Chrome Web Store and sign in with your BrandRetriever account.
Add to ChromeOpen any image block in Klaviyo and click the Folders tab. Use Upload to add images from your computer, Google Drive, or Dropbox.
In Klaviyo's image picker, which opens when you add or change an image in the email, template, SMS, and sign-up form editors. BrandRetriever adds a Folders tab, and a Brandfolder tab if your organization connected Brandfolder, next to Klaviyo's own tabs. Google Drive and Dropbox are upload buttons inside Folders, and files go into the folder you have open. Folders also appears on Klaviyo's full Image library page and on the Images page in BrandRetriever.
A file browser for your Klaviyo image library. You can sort images into folders, favorite the ones you use often, and search, filter, and sort across everything. Folders exist only in BrandRetriever, so your Klaviyo library itself doesn't change and nothing is moved or renamed. Add images straight from your computer with Upload image, or drag them into a folder.
Yes. Each image shows the campaigns, flow messages, templates, and forms it appears in. This helps when you're replacing a logo or auditing old assets. Usage comes from regular scans of your Klaviyo account, so recent changes can take a little while to appear.
BrandRetriever uploads a copy to your Klaviyo image library.
The image is served from Klaviyo like any other upload. Later changes to the original file won't update emails that already use it.
Yes, and seats are unlimited. An owner or admin can invite teammates from Settings → Users. Each person installs the Chrome extension and signs in. You pay per Klaviyo account, not per person.
Chrome is the only supported browser. Other Chromium browsers like Edge, Arc, and Brave may work, but we don't test them. Safari and Firefox aren't supported.
Google Drive, Dropbox, and Brandfolder. If you want a different source, we'd love to hear about it: email us at support@brandretriever.com.
We only read: we use your connections to show your files in the picker and fetch the one you pick. We never edit, move, or delete anything in your sources. See what each connection can access for the details per service.
In Settings → Integrations, an owner or admin can disconnect Brandfolder or turn Google Drive and Dropbox off. You can also revoke access from the source's own security settings. Images already uploaded to Klaviyo stay there.
Yes. Each Klaviyo account is billed separately, with lower per-account pricing as you add more. See Pricing.
There's no saved connection: each time, you sign in and pick in Google's own window, using your own Google account. Google asks you to approve access on every pick; that's how Google's picker works.
There's no saved connection: each person picks from their own Dropbox in Dropbox's own window.
Brandfolder is connected once for your whole BrandRetriever organization, so everyone browses what that Brandfolder user can see.
Work through these in order:
If the tabs still don't appear, email us at support@brandretriever.com with a screenshot.
Our sign-in and sign-up forms use a quick check from Cloudflare to keep bots out. Ad blockers and privacy extensions can block it. Allow challenges.cloudflare.com, or try a browser profile without extensions, then reload the page.
Brandfolder stops working when its API key is reset or the Brandfolder user is deactivated. Reconnect with a new key in Settings → Integrations. Google Drive and Dropbox don't keep a connection, so there's nothing to reconnect: you sign in each time you pick.
Klaviyo rejects files over 5 MB and some formats (for example HEIC, WebP, and SVG). Export the image as JPG, PNG, or GIF and try again. If a normal-sized image fails, email us at support@brandretriever.com.
BrandRetriever works inside Klaviyo's interface, so a larger Klaviyo redesign can occasionally break it. If that happens, we fix it and update the extension, and Chrome installs the update automatically.
$20 per Klaviyo account per month for your first 5 accounts, then $15 per month for each account after that. For example, 8 accounts cost 5 × $20 + 3 × $15 = $145 a month. Billing is monthly, in USD, with no annual contracts. See Pricing.
Yes. You get 14 days with full access, and no card is required. When the trial ends, add a card to keep using BrandRetriever. If you don't, the tabs stop working and nothing is charged. Your folders and favorites are kept in case you come back.
Your price follows the number of connected Klaviyo accounts. Adding one adds a prorated charge for the rest of your billing period, and removing one credits the unused time. Both show on your next invoice.
Go to Settings → Billing and cancel your subscription. You keep access until the end of the period you've paid for, and you won't be charged again. Images you've already inserted stay in Klaviyo.
We don't refund partial months, since you keep access until your billing period ends. If you were charged for a month you didn't mean to pay for, email us within 14 days and we'll make it right. Refunds are otherwise governed by our Terms of Service.
BrandRetriever is for businesses. Outside the US, including the UK, the EU, Canada, and Australia, checkout asks for your business tax ID (for example a VAT, GST/HST, or ABN number). Where reverse charge applies, you account for the VAT or GST yourself. Other taxes may still be charged, such as US sales tax where we're required to collect it.
Currently the US, Canada, the UK, the EU, and Australia. If you're somewhere else, email us at support@brandretriever.com so we know there's interest.
Under Settings → Billing, in the Stripe customer portal. Invoices are issued by Raleko LLC, the company behind BrandRetriever.
No. When you insert a file, it's streamed from your source to Klaviyo and stored in your Klaviyo account, not with us. We keep only metadata such as file names, sizes, and source locations, along with your folders and favorites.
We use your connections only to browse your files and upload the images you pick into Klaviyo. Once inserted, images live in your Klaviyo account like any other upload.
| Connection | What it can access | What we use it for | What it can't do |
|---|---|---|---|
| Klaviyo | Images: read and upload. Campaigns, templates, flows, and forms: read only. Your account's name. | Upload the images you pick, power the Folders tab, and show where each image is used | Read or change profiles, lists, segments, or metrics. Send, edit, or delete campaigns, flows, templates, or forms |
| Google Drive | Only the files you pick in Google's own picker | Download the files you pick | Open any other file, edit, move, share, or delete files, or keep access after the pick |
| Dropbox | Only the files you pick in Dropbox's own window | Download the files you pick | Browse your Dropbox, or edit, move, share, or delete files |
| Brandfolder | The assets the connected Brandfolder user can see, through its API key | Show your assets in the picker and fetch the one you pick | We only ever read. Use a view-only Brandfolder user's key to limit access |
| Chrome extension | klaviyo.com pages, and your BrandRetriever account at app.brandretriever.com | Add the Folders and Brandfolder tabs to Klaviyo's image picker, and send usage and error reports so we can keep it working | Read other websites, your browsing history, or other tabs |
You can disconnect any of these at any time in Settings → Integrations, or revoke access from the service's own settings. Our privacy policy has the full details.
Our DPA is available online. If you need a signed copy, email us with your company's legal name and we'll send it back countersigned.
An organization's owner can delete the organization in its settings. To delete your user account, cancel your subscription, then email us to request account deletion. We delete account data on request or within 90 days after the account is closed, except where we need to keep it for legal or security reasons. Images in Klaviyo and your sources aren't affected.
A real person, usually one of the founders, will get back to you. We usually reply within one business day (US Eastern).
support@brandretriever.comWhen something isn't working, include your Klaviyo account name, the browser you're using, and a screenshot. That usually saves a round trip.
Legal notices go to notices@raleko.com, as set out in our Terms.
